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CUSTOMER EXPERIENCE  
MANAGEMENT

ARRIS EMEA CTO Cornel Ciocirlan discusses how service providers can overcome one of the most common customer support issues – Wi-Fi problems.


 

SERVASSURE™
WI-FI SOLUTIONS

Ensure that the future of consumer Wi-Fi is as fast, simple and reliable as it can be, and that delivering on that promise increases service satisfaction and minimizes truck rolls.

This is where our ServAssure Wi-Fi Solutions come into play, helping operators:
  • Identify the best location in the home for Wi-Fi gateway placement
  • Optimize the gateway’s performance
  • Provide an audit trail
  • Yield management reports
  • And create a method of ongoing support
We’re demonstrating our new Wi-Fi tool at tradeshows this spring. Stop by and let us show you how!

ARRIS Assurance Solutions

GET THIS WHITE PAPER

With the proliferation of Multi-SSID Wireless gateways that offer multiple services such as an in-home private network, Home Security and Appliance Monitoring, Public Hotspots and Video over Wi-Fi; the need to monitor and assure basic service levels and an overall Quality of Service (QoS) becomes essential to the user’s quality of experience. 

Through a series of real-life tests, this paper will show how these competing services can impact the home user’s wireless experience, in both single user and multi user environments. We demonstrate how the shortcomings of existing wireless systems, the limits of existing Wi-Fi Multimedia (WMM), and the lack of proper QoS monitoring and enforcement mechanisms can degrade the user experience and create severe subscriber retention problems. 

This paper will show that the critical resource on the wireless network is not raw bandwidth management but rather comprehensive management of the time allotted on the air interface, or Air Time Management. Lastly, a variety of options will be discussed illustrating methods of avoiding delivery of a poor user experience and guaranteeing an acceptable basic service level.

 

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